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Complaints & Returns

Complaints & Returns,

We would regret if something was not delivered properly, we will solve any problems as soon as possible, in consultation with you. Please report within 48 hours of receiving goods via [email protected] If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.

If defects are not reported within 48 hours, it is no longer possible to recover damaged or undelivered items on tisasite.com.

You have the obligation to inspect the delivered products immediately upon receipt. Any defects must be reported within 48 hours via [email protected] Please provide proof with photos if possible and order number.
If it is shown that the products do not comply with the agreement, [email protected] has the choice to replace the products in question with new products or to refund the invoice value.

For all your comments or comments use our complaint form via the ticket system under your account, mention clearly,

  • A description of your complaint or comment
  • Your order and invoice no.
  • The date of receipt of products
  • Which carrier has delivered it
  • Your NAV details plus tel.


Products where the description indicates that the so-called perishable product is either fresh or made-to-measure and therefore fragile and / or specially ordered items   excluded from the return right and therefore can not be returned in any way. Wood and laminate floors, subfloors, adhesives, oils, paints, waxes, alkalis, chemicals, maintenance products, special tools (pads, grinding nets, etc.) and related products that have to be specially ordered. Specially ordered items are excluded from the return right.

To be able to cancel, you must log in to your account ( logged in as a customer ) within 14 days of receipt and send a ticket with the notification return and description products with order number and name or send an email if you do not have an account ( registered as a guest ) to [email protected] In this e-mail you should mention your name, order number and (if applicable) your bank details. You also indicate that you wish to cancel your order in accordance with the Distance Selling Act.
After receipt you will receive an e-mail with confirmation of the return notification, you must complete the return form at the bottom of this page and complete it in full, please add it to the products. After reporting return (by mail) another 14 days to return the package.

If your request meets the above, you will receive a confirmation with the return form and the address to which you can return your order.


It is up to you to pack the products well and remove the old shipping sticker before a new label comes up, also at the return address can only be delivered with post.nl. You must keep the return of the post.nl well.
Any damage and leaks will return doo r you must be self declared at post.nl. Wise to send this insured.

As soon as we receive your shipment in its original condition (Return shipments will only be accepted if the packaging and its contents are undamaged, not opened, not exposed to a high humidity, or otherwise exposed to harmful external influences) return. If it is suspected that the product has already been opened and / or used or has been damaged by the customer's fault, tisasite.com reserves the right not to grant a refund or only partial refund of the order amount. The new (return) and shipping costs are then at your expense.

You can choose between so-called 'store credit' then keep a credit with us and when the next order is taken off your credit you will receive an update about still outstanding "store credit".
or you choose the money back, this will be paid back within 14 days via the payment method you use .

Items that are sent without consultation and not through our return procedure will not be processed.

Download here the return form.

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